Shipping policy

Malaysia Standard Delivery - Stock Item

Peninsular Malaysia: 5 to 7 working days.
Sabah & Sarawak: 7 to 10 working days.

Malaysia Standard Delivery - No Stock Item ** Except for LEM products (Please check the lead time)

Peninsular Malaysia: 2 to 10 working weeks.
Sabah & Sarawak: 2 to 12 working weeks.

International Standard Delivery - Stock Item 

South East Asia Region except Malaysia: 2 to 4 working weeks (Delivery time may vary depending upon custom clearance process by Buyer at buyer country).

International Standard Delivery - No Stock Item ** Except for LEM products (Please check the lead time) 

South East Asia Region except Malaysia: 4 to 12 working weeks (Delivery time may vary depending upon custom clearance process by Buyer at buyer country). 

1. During peak seasons and festive periods, delivery may take longer. We advise you to place your order at least 2 weeks in advance before festive periods such as New Year, Chinese New Year, Hari Raya, Deepavali, Christmas and etc. to avoid any late shipments.

2. At the time of delivery, you are required to validate the parcel by providing your signature/confirmation to our logistic partner as proof of delivery. If the packaging is damaged, please check the contents of the parcel, and you may refuse to accept the parcel if the content is damaged.

3. If the parcel was unable to be delivered to you after 2 attempts or if you did not pick up the parcel at a nearby location as instructed by the logistic partner, the order will be forfeited and the parcel will be returned to our warehouse and additional charges will apply for re-shipment.